Privacy Policy
How Ace Fencing collects, uses, and protects your personal information.
Last updated: 4 August 2026
1. Introduction
Ace Fencing (“we”, “us”, “our”) respects your privacy and is committed to protecting your personal information. This policy explains what information we collect through acefencing.com.au (the “Site”) and when you deal with us directly, how we use it, and the choices you have. By using the Site or providing us with your information, you agree to the terms of this policy.
2. Information We Collect
We collect information you provide directly to us, including:
- Your name, phone number, and email address
- Your living and/or property address and suburb
- Details about your fencing project — fence type, boundary requirements, and comments
- Photos or files you attach to a quote request
We may also automatically collect standard technical information when you visit the Site, such as your IP address, browser and device type, pages viewed, and the site that referred you — typically through website analytics tools.
3. How We Use Your Information
We use the information we collect to respond to your quote requests and enquiries, to provide and manage our fencing services, to communicate with you about your project, to improve the Site and our services, to keep internal business records, and to comply with our legal obligations.
4. Sharing Your Information
We do not sell your personal information. We may share it with trusted third parties who help us operate our business — such as hosting providers, email and form delivery services, and subcontractors involved in delivering your project — and only to the extent needed for them to perform their role. We may also disclose your information if required to do so by law.
5. Cookies & Website Analytics
The Site may use cookies and similar technologies to understand how visitors use it and to improve your experience. You can disable cookies through your browser settings, though some parts of the Site may not function as intended if you do.
6. Third-Party Links & Embedded Content
The Site includes embedded content and links from third parties, including Google Maps, Instagram, and Vimeo. These providers may collect information about your interaction with their content in accordance with their own privacy policies. We encourage you to review those policies directly.
7. Data Security
We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure. However, no method of transmission over the internet or electronic storage is completely secure, and we cannot guarantee absolute security.
8. Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, unless a longer retention period is required or permitted by law.
9. Your Rights
Under the Privacy Act 1988 (Cth) and the Australian Privacy Principles, you have the right to:
- Request access to the personal information we hold about you
- Request correction of any inaccurate or out-of-date information
- Request deletion of your personal information, subject to our legal obligations
- Make a complaint about how we’ve handled your personal information
To exercise any of these rights, contact us using the details below.
10. Children’s Privacy
The Site is not directed at children, and we do not knowingly collect personal information from minors.
11. Changes to This Policy
We may update this policy from time to time to reflect changes in our practices or for legal reasons. Any changes will be posted on this page with a revised “Last updated” date.
12. Contact Us
If you have any questions about this policy or how we handle your personal information, please contact us:
Ace Fencing
12 Carmart Way, Pakenham VIC 3810
Phone: (03) 5941 5660
Email: sales@acefencing.com.au
ABN: XX XXX XXX XXX